Privacy Policy

This Privacy Policy explains how Morocco Private Transfers Ltd ("we", "us", "our") collects, uses, and protects your personal data when you use our website or book a transfer. We are the data controller for the personal data described here.

1. Who we are

Morocco Private Transfers Ltd, company number 17240793, registered office 182–184 High Street North, East Ham, London, E6 2JA, United Kingdom. Contact: [email protected].

2. What we collect

• Booking details — your name, email address, phone/WhatsApp number, pickup and drop-off locations, travel dates and times, passenger numbers, flight numbers, and any special requests.
• Payment information — card payments are handled by our payment provider. We do not store your full card number.
• Technical & usage data — IP address, device and browser type, and pages visited, collected via cookies and analytics (see our Cookie Policy).

3. Why we use it & our lawful bases

• To provide and manage your transfer (performance of a contract).
• To communicate with you about your booking (performance of a contract).
• To take payment and prevent fraud (legitimate interests / legal obligation).
• To improve our website and service through analytics (consent / legitimate interests).

4. Who we share it with

We share data only with service providers who help us run our business, under appropriate safeguards. These fall into the following categories:

• Payment providers — to process your payment securely.
• Banking providers — to manage transactions and pay our drivers.
• IT and infrastructure providers — for website hosting, security, email delivery, and analytics.
• Messaging platforms — only if you choose to contact us through a messaging or chat app.
• Your driver — who receives only the details needed to carry out your transfer.

We do not sell your personal data.

5. International transfers

Some of our providers process data outside the UK/EEA. Where they do, we rely on appropriate safeguards such as adequacy decisions or standard contractual clauses.

6. How long we keep it

We keep booking and payment records for as long as needed to provide our service and to meet legal, accounting, and tax obligations, then delete or anonymise them.

7. Your rights

Under UK data protection law you have the right to access, correct, delete, or restrict the use of your personal data, to object to processing, and to data portability. To exercise any of these, email [email protected].

8. Complaints

If you have a concern we cannot resolve, you can complain to the UK Information Commissioner's Office (ICO) at ico.org.uk.

9. Changes

We may update this policy from time to time. The "last updated" date above shows when it last changed. The English version prevails in case of any conflict between language versions.