Refund & Cancellation Policy

We know plans change. This policy explains when you can cancel, what you'll be refunded, and how refunds are processed. It forms part of our Terms & Conditions.

Standard transfers (one-way, round trip, day trip)

Free cancellation up to 24 hours before pickup — anything paid online is refunded, less any card processing fees. Under 24 hours or a no-show, prepaid amounts are kept; unpaid bookings simply close. A no-show means the passenger is not at the agreed pickup point and we have been unable to reach you. For airport pickups with a flight number we track the flight and the driver waits until you come out, so a late flight or a slow queue at the airport is never a no-show.

Airport pickups

Airport pickups: if your flight is cancelled or diverted, we rebook free or refund on proof, at any notice. Delays are covered by flight tracking. When you give us your flight number, we monitor your flight and adjust the pickup time for delays at no extra charge.

Changes to a booking

Date, time and address changes are free until the driver departs, subject to availability; route or group-size changes are re-priced.

Bookings over 300€ (multi-day trips and tours included) — deposits

Bookings over 300€, including multi-day tours and packages, are confirmed with a 30% deposit (50% for 13–17-seat buses and peak dates: Eid, Christmas–New Year, Easter week). The deposit is refunded in full up to 7 days before the first service, half between 7 days and 72 hours, and kept inside 72 hours. The balance is paid to the driver or by link, as agreed in writing.

• Up to 7 days before the first service — deposit refunded in full (30% deposit; 50% for 13–17-seat buses and peak dates).
• Between 7 days and 72 hours before — half of the deposit refunded.
• Less than 72 hours before — deposit kept.

Force majeure and medical reasons

Force majeure or medical reasons: free cancellation with a short written note. Where a transfer cannot go ahead because of circumstances beyond reasonable control (for example severe weather, road closures, accidents, strikes, or government action), we will offer an alternative or a refund.

Cancellation or changes by us

If we ever need to cancel a confirmed transfer, we will offer you a suitable alternative or a full refund.

How to cancel, and how refunds are paid

A cancellation counts once it is sent to our main WhatsApp number (+212 763 992 329) and we confirm it in writing. Refunds go back to the original payment method within 5 business days. Card processing fees are charged by the payment provider, are out of our hands and cannot be refunded.

If you have any questions about a refund, email [email protected] or message us on WhatsApp. The English version of this policy prevails in case of any conflict between language versions.